Selecting the caller ID

How to assign an approved caller ID to a campaign and why only reviewed numbers are permitted for production calls.

Last reviewed: 2026-07-22

Selecting the caller ID

Every production campaign needs a caller ID that appears on the called person's display. You assign an approved number to the campaign. Only reviewed numbers are permitted for production calls.

Requirements

How to do it

  1. Open the campaign in draft.
  2. In the caller ID section, select an approved number.
  3. Save the assignment.

For a guide from the number's perspective, see assigning a caller ID to a campaign.

Why only reviewed numbers

Nexcal separates the technical verification of the number from the subsequent review and the final approval. Only after approval may a number send in production. A rejected or revoked number is not available; see rejected or revoked numbers.

Plan-dependent availability

The number of caller IDs depends on the plan: Starter and Pro each include 1 caller ID, Power up to 3 and Enterprise from 5. For more, see caller IDs.

Wichtig: A campaign must not start in production before an approved caller ID is in place. If no suitable number is assigned, the start stays blocked.

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