Adding a caller ID

Adding a caller ID

Before Nexcal calls on your behalf, you need at least one approved caller ID. Adding a number is the first step; approval then follows through verification and the Nexcal review. This article walks you through creating a number and the next steps.

Requirements

• You are signed in to your workspace.
• You have a role with the necessary permissions.
• Your plan allows another caller ID. See caller ID limits.
• You have access to the phone number you want to add.

Step by step

1. Open the caller IDs and voices area in your workspace.
2. Create a new caller ID with the full phone number, including the country code.
3. Start verifying the phone number to prove access to the number.
4. Then wait for the Nexcal review of your caller ID.
5. Once the number is approved, you can assign it to a campaign.

What happens next

After you add it, the number moves through the individual statuses until it is approved. You can view the current state at any time; details are explained in understanding caller ID status.

Wichtig: A campaign must not start in production before the required company verification and an approved caller ID are in place. Submit your company verification in good time.

Common mistakes

• The phone number was added without a country code.
• Verification was started but not completed.
• The plan does not allow another caller ID.

Related topics

• Checklist for your first production call
• Verifying a phone number