Preview vs. production call documentation
Preview and test calls check a campaign and are not billed, while production calls pursue the campaign goal; both are documented but differ in classification.
Last reviewed: 2026-07-22
Preview and production calls in the documentation
A preview or test call serves to check a campaign before the production start. A production call is a regular call to a contact as part of a running campaign. Both are documented but differ in purpose and classification.
The basic distinction between the two call types is described in the article preview calls and production calls. This article focuses on the differences in documentation.
Differences at a glance
- Purpose: A preview call checks the script, knowledge, result fields and the course of the conversation. A production call pursues the campaign goal with real contacts.
- Billing: Preview and test calls are not billed. For production calls, connected talk time is what counts. See preview calls and test calls.
- Classification of results: Results from preview calls serve for checking and should not be mixed with production campaign results.
Hinweis: Use preview calls to check your campaign before the start. How to test a campaign beforehand is described in testing a campaign before launch.
What is documented in both cases
In both cases, a transcript, summary and result fields can be created depending on the course of the conversation. Whether a recording is created also depends here on the recording and consent settings. Which calls are generally not billed is described in which calls are not billed?.