Understanding company verification status
The possible company verification statuses from not submitted to approved or rejected, and what to do for each status.
Last reviewed: 2026-07-22
Company verification status
Company verification goes through several statuses. The current status shows you where your verification stands and whether any action is needed. You can find it in the workspace and company settings.
The possible statuses
- not submitted: no details have been submitted for review yet. Enter the company details and submit the verification.
- submitted: your details have reached Nexcal and are queued for review.
- in review: Nexcal is reviewing your details. No action is required at this stage.
- more information required: information is missing or unclear before the review can be completed. Add the requested details and submit again.
- approved: company verification is complete and approved.
- rejected: the review was not approved. Check the reasons given, correct the details and submit again if needed.
What to do for each status
- For "not submitted", enter the details and submit. See submitting company verification.
- For "submitted" or "in review", wait for the result.
- For "more information required", add the details and submit again. See resubmitting a verification.
- For "rejected", correct the points listed and submit again if needed.
Hinweis: Only the status "approved", together with an approved caller ID, allows a campaign to start in production.
Impact on the campaign start
As long as company verification is not approved, the production campaign start stays blocked. For why this is and which further requirements apply, see why a campaign start can be blocked.
If the status stays unchanged for an unusually long time, see company verification stuck.