Company verification stuck

Company verification stuck

Before a campaign can start in production, your company must be verified successfully. When company verification does not move forward, there is usually a clearly identifiable reason. This article helps you narrow down the cause before you contact support.

Check the current status first

Start by looking at which status your verification is in. The possible statuses and what they mean are described in understanding company verification status.

• Submitted or in review: The details are being checked. Wait for a response.
• More information required: Information or evidence is missing. Add the requested details and resubmit the verification.
• Rejected: The verification was not approved. Review the stated reason and correct the details.

Common causes

• incomplete or inconsistent company details;
• an address that was not entered correctly;
• an authorized representative whose details do not match;
• a verification with the status more information required that is waiting for your addition.

Check that all required fields are complete and correct before you resubmit.

Resubmitting the verification

If details are missing or need correcting, resubmit the verification. How this works is described in resubmitting a verification.

Hinweis: A campaign must not start in production before the required company verification and an approved caller ID are in place.

If the status does not change

If the verification stays in the same status for a long time without an apparent reason, or if the stated reason is unclear, contact support. Include your workspace and the visible verification status. You can find which additional details help in information to include in a support request.

Related topics

• Understanding company verification status
• Resubmitting a verification
• Why a campaign start can be blocked