Contacting support

Contacting support

If you get stuck in Nexcal, you can reach codn GmbH support through the contact form. Many questions can already be answered in the help center; for everything else, support is the right place to turn.

Support helps you with questions about your workspace, company verification, caller IDs, campaign configuration, conversation results, and your plan and usage, among other things.

Before you contact support

A short self-check saves time and often leads straight to the answer:

• Check whether a relevant help-center article already answers your question.
• Clarify whether you are missing the required role or permission in the workspace.
• Note the exact error message Nexcal shows.
• Record which functional area is affected and when the problem occurred.

How to reach support

Use the contact form and describe your request as specifically as possible. The clearer you describe the problem, the more precisely support can respond.

To help your request move quickly, a structured description is useful. You can find out which details are especially helpful in information to include in a support request.

Support does not provide legal advice and does not make a legal assessment of your campaign. For legal topics, please refer to the relevant legal pages.

Communicating securely

Wichtig: Never send passwords, full payment details or secret keys through the contact form or by email. Support does not ask for this data.

If you attach a screenshot, remove any personal data that is not needed. You can find guidance in sending attachments securely.

Related topics

• Information to include in a support request
• Sending attachments securely
• Browser and display issues