No transcript available

No transcript available

For most conversations, Nexcal provides a transcript and a summary. If both are missing, there is usually a clear reason. Transcript, summary and recording are different types of documentation that can exist independently of one another.

Common reasons

• No connected conversation: If the call was not answered or ended before the conversation, no transcript is created.
• Very short conversation: In a very short contact, there may be too little spoken content for a meaningful transcript.
• Preview or test call: Preview and test calls are documented differently from production calls.
• Processing still running: Right after the conversation, the transcript may still be in preparation.

What you can check

1. Look at the call status in the call detail view.
2. Check whether it is a connected, production conversation.
3. Wait briefly if processing is not yet complete, then refresh the view.

A detailed description is available in missing transcripts or results.

Hinweis: A transcript is not the same as a recording. Whether a recording exists depends on the workspace, campaign and consent settings and may be disabled.

If a transcript is missing even though a conversation took place

If a transcript is permanently missing for a clearly connected, production conversation, contact support. Include the workspace, the campaign and the approximate time of the conversation. Also state whether it was a production conversation and not a preview or test call, so support can check the cause specifically.

Related topics

• Missing transcripts or results
• Transcript
• Recordings