Usage packages
How usage packages provide additional call usage, how they relate to the balance and that terms depend on the billing configuration.
Last reviewed: 2026-07-22
Usage packages
Usage packages provide additional call usage for your workspace. They supplement the monthly platform price and relate to connected talk time.
What usage packages are for
If your need for talk time exceeds what is currently available, a usage package can provide additional usage. The basis remains connected talk time, recorded to the second. How usage is generated is described in understanding call usage.
Relationship with the balance
A usage package affects the balance for call usage. How balance and usage relate is described in credits and balance.
- Usage packages provide additional usage.
- The basis for billing remains connected talk time.
- Unanswered as well as preview and test calls stay without usage.
Availability and terms
Which usage packages are available for your workspace depends on your billing configuration. Specific package sizes, prices and conditions result from the configuration set up for your workspace.
Hinweis: Specific package and expiry rules depend on your individual billing configuration. Nexcal does not charge flat amounts per call.
When a limit is reached
If a usage limit or the balance is reached, further processing may be restricted. A usage package can enable additional usage in this case. The handling of limits is described in limit reached.
Common questions
- When do I need a usage package? When your need for talk time exceeds what is currently available. A usage package provides additional usage.
- Which packages are available? Specific package sizes, prices and conditions depend on the billing configuration set up for your workspace.
- How does a package affect the balance? A usage package increases the balance for call usage. How balance and usage relate is described in credits and balance.