Additional call usage
How call usage beyond the monthly included minutes is billed: based on usage for Starter, Pro and Power, and under contractual terms for Enterprise.
Last reviewed: 2026-07-22
Additional call usage
Every plan includes a monthly allowance of connected minutes. For Starter, Pro and Power, connected talk time beyond that allowance is billed based on usage. For Enterprise, the individually agreed terms apply.
When additional usage starts
For Starter, Pro and Power, additional call usage starts when the included minutes for the current billing month have been used. Further connected talk time is billed based on usage.
For Enterprise, additional usage and whether it continues depend on the individual agreement. Check your agreement or contact support rather than assuming automatic continuation.
What counts as additional usage
The same measurement rules continue to apply beyond the included minutes:
- Connected talk time is recorded to the second.
- Unanswered calls are non-billable.
- Eligible preview and test calls are non-billable.
Unused included minutes do not roll over to the next month. At the start of the next billing month, the plan's monthly allowance applies again.
Checking your usage
Compare connected talk time in your usage history with your plan's allowance for the same billing month. If you cannot explain a discrepancy, contact support with the affected period and your specific question.
Difference from capacity limits
Additional call usage does not increase capacity limits. Limits for users, active campaigns, concurrent calls or caller IDs apply independently. If such a capacity is reached, you must free up space or change the plan. For Starter, Pro and Power, using up the included minutes leads to usage-based billing for further talk time; for Enterprise, the individual agreement applies.
Common questions
- How is additional usage billed? For Starter, Pro and Power, it is usage-based. For Enterprise, the contractually agreed terms apply.
- Are partial minutes rounded up? Usage is recorded to the second based on connected talk time.
- What happens once the included minutes are used up? For Starter, Pro and Power, further talk time is billed based on usage. For Enterprise, the individual agreement and, if needed, clarification from support are authoritative.