Custom voice
A custom voice is an individually provided voice for your workspace and is available from the Pro plan.
Last reviewed: 2026-07-22
Custom voice
A custom voice is an individually provided voice for your workspace. It complements the standard voices and enables a distinct sound for your campaigns. Custom voices are available from the Pro plan.
Availability per plan
- Starter: no custom voice.
- Pro: 1 custom voice.
- Power: up to 3 custom voices.
- Enterprise: from 10 custom voices, or individually agreed.
For a placement in the context of the plans, see standard and custom voices.
How a custom voice is used
Once a custom voice is available for your workspace, it can be selected in the campaign settings just like a standard voice. The custom voice then appears alongside the standard voices for selection. Here too, make sure the voice and the conversation language match.
Hinweis: Check a custom voice before production use with a preview or a test call. See voice preview and test call.
Requirements for a custom voice
A custom voice is available at the workspace level and is tied to your plan. Once your own voice is set up for your workspace, it can be selected in campaigns like a standard voice. If your plan is not sufficient or the quota is used up, no further custom voice is available for selection.
Custom voice and standard voices
Custom voices and standard voices do not exclude each other. You can decide per campaign which voice is used. If no custom voice is available in your plan, use the included standard voices.