Privacy overview
An overview of how data protection is organized in Nexcal, which contact, call and documentation data arises and where to find binding legal information.
Last reviewed: 2026-07-22
Data protection in Nexcal at a glance
Nexcal is an AI outbound platform from codn GmbH. Operating it involves processing contact, call and usage data. This overview explains how data protection is organized in Nexcal, which types of data arise and where you find binding legal information.
Nexcal provides technical and organizational functions for controlled and privacy-oriented use. The customer remains responsible for configuring and running their campaigns lawfully.
Roles in data protection
As a rule, Nexcal processes contact and call data on behalf of your company. Responsibility for the selection, legal basis and admissibility of the contacts you call lies with you as the workspace operator. How the roles are divided is described in roles of Nexcal and the customer.
Which data is processed
- Contact data: name, phone number and other imported fields. See processing of contact data.
- Call data: status, outcome and metadata of a call. See processing of call data.
- Documentation data: transcripts and summaries. See transcripts and summaries.
- Recordings: only when they are configured and permitted. See recordings.
Retention, export and deletion
How long data is stored is described in the retention rules. To hand over or remove data, use data export, account deletion and workspace deletion.
Binding legal information
These help articles explain functions. The legal documents are binding:
Hinweis: The Help Center does not provide legal advice. Review the legal documents and seek qualified advice where needed.