Balance and call usage
How connected minutes included per month, balance and connected talk time relate and that specific rules depend on the individual billing configuration.
Last reviewed: 2026-07-22
Balance and call usage
Your call usage is measured in connected minutes. Every plan includes an allowance of connected minutes per month; beyond that, your workspace may have a balance for additional call usage. This article explains how included minutes, balance and connected talk time relate.
How usage is measured
Call usage is recorded based on connected talk time, counted to the second and applied against the connected minutes included per month. Unanswered calls do not consume connected minutes. Eligible preview and test calls are non-billable and do not reduce the allowance.
- Usage is based on connected talk time.
- Only connected talk time counts against the allowance.
- The platform price is separate from usage.
Included minutes and platform price
The connected minutes included per month and the monthly platform price are two separate levels. The platform price covers the feature scope and capacities of your plan. The included minutes apply per billing month and relate to actual talk time. Unused included minutes do not roll over. How usage is generated is described in understanding call usage.
Providing additional usage
Once the allowance is used up, additional connected minutes are billed based on usage. Additional usage can also be provided through usage packages. Which specific packages and terms are available for your workspace depends on your billing configuration.
Hinweis: Specific balance and package rules depend on your individual billing configuration. What matters is connected talk time.
When the allowance runs low
If the allowance or a usage limit is reached, further processing may be restricted. How to proceed in this case is described in limit reached.
Common questions
- What are the included minutes used for? For billable call usage, that is connected talk time. Unanswered as well as preview and test calls do not reduce the allowance.
- Do unused included minutes roll over? No. Unused included minutes do not roll over to the following month. Included minutes apply per billing month.
- What happens once the allowance is used up? Additional connected minutes are billed based on usage. Additional usage can also be provided through usage packages.