AI-powered recommendations
AI-powered recommendations evaluate the call results and suggest concrete improvements. They are suggestions that, from the Pro plan onwards, are always applied under manual control.
Last reviewed: 2026-07-22
What AI-powered recommendations are
AI-powered recommendations evaluate the documented call results of a campaign and suggest concrete improvements. A recommendation may relate, for example, to the opening, the handling of a common objection or a phrasing in the script. The recommendations are suggestions, not automatic changes.
AI-powered recommendations are included from the Pro plan onwards. Applying a recommendation is always manually controlled. Nexcal does not change a running campaign on its own.
What recommendations are based on
Recommendations draw on the existing analyses of the campaign, including:
- the distribution of call outcomes;
- recurring patterns from the objection analysis;
- the abort reasons;
- the documented sentiment.
The more calls a campaign has held, the more reliable the basis for a recommendation.
How to work with recommendations
Treat a recommendation as a hypothesis that you review and deliberately accept or discard. The recommended flow is:
- Read the recommendation and follow the stated reasoning.
- Review the effect on the script, AI layer, objection handling or knowledge.
- Apply or reject the recommendation.
The article reviewing and applying recommendations describes this flow in detail. General guidance on improvement is available in improving call quality.
Hinweis: Recommendations are never applied without your confirmation. Automatic optimization is not included in the Starter, Pro and Power plans.