Responsible campaign configuration

Responsible campaign configuration

A responsible configuration ensures that your campaigns run in a controlled, traceable and privacy-oriented way. This article summarizes principles that help you do so. It does not replace legal advice.

Nexcal provides technical and organizational functions for controlled and privacy-oriented use. The customer remains responsible for configuring and running their campaigns lawfully.

Before you start

Before a campaign starts in production, the basics should be in place:

• Your contacts are selected admissibly and formatted correctly.
• Script, knowledge and campaign goal set clear guardrails.
• Recording and retention are configured deliberately.
• Do-not-call and opt-out requests are taken into account.

The formal requirements are described in compliance requirements before campaign start. A campaign must not start in production before the required company verification and an approved caller ID are in place.

Data minimization

• Import only fields that your campaign actually needs.
• Capture only necessary results in result fields.
• Enable recordings only when the requirements are met.

Calling times and consideration

Use the calling window to limit calls to appropriate times. Respect stop requests immediately; see do-not-call and opt-out.

Hinweis: Test your campaign in advance. Preview and test calls are not billed; see preview calls and test calls.

Responsibility and limits

Nexcal does not make a legal assessment of your campaign. Responsibility for selection, legal basis and execution lies with you; see responsibilities of the workspace operator.

Binding foundations

• Acceptable use
• Call privacy
• Privacy policy

Related topics

• Do-not-call and opt-out
• Privacy overview