Invoices and payment details
What your billing includes, how the platform price and call usage are reflected in the invoice and where payment details are managed.
Last reviewed: 2026-07-22
Invoices and payment details
This article explains what your billing includes and how the monthly platform price and call usage are reflected in the invoice.
What your billing includes
Your billing reflects two levels: the monthly platform price of your plan and call usage. The platform price covers the feature scope and capacities. Call usage is based on connected talk time, recorded to the second.
- Platform price: fixed monthly amount of the plan.
- Call usage: connected talk time.
- Unanswered as well as preview and test calls are not billable.
Payment details
The payment and invoice details of your workspace are stored and managed centrally. Managing them requires the corresponding permissions. If you do not have access, check your role or contact the person who manages the workspace. The basics are described in roles and permissions.
Tracing usage
How the billed talk time is made up can be traced in the usage history. It lists connected conversations with their duration.
Hinweis: You can find the binding prices on the pricing page. There is no separately published annual rate.
Questions about an invoice
If you have questions about an invoice or payment details, support can help. How to raise a request is described in contacting support. For messages about balance or limits, see balance or limit reached.